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Posts tagged Amazon

Pandora Could Sell Me Something

Apr14
2008
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I respect how the online music service Pandora is hands-off regarding pushing music sales. It offers links to buy each song in your stations. But it doesn’t offer package deals.

Pandora collects a lot of information. Its user interface does not reflect the degree to which it could display the song information or your history with the song. You can view your Bookmarked Songs. As I mentioned in an earlier post, Pandora (wrongly) allows you to “re-bookmark” a song, rather than notifying you of the encore. It could not only alert you of the repeated bookmark, but suggest you buy it — “You’ve bookmarked that song twice already. You must really dig it! We can offer to you along with these 8 other tracks for just $5.89.” The other tracks could be related/suggested based on the song attributes, or could be from your list of favorites.

Pandora could generate packages and deals programatically and display on your homepage. “Click here to Purchase ALL your Bookmarked Songs for 70% off!”

Come on, Pandora. We’re all rooting for you to succeed. Get smart with your marketing. You’re doing a great job tying songs together; now sell them to us.

Posted in Software / Usability - Tagged iTunes, Music / The Arts, online radio, pandora

Amazon Can’t Combine Gift Certs and Gifts

Oct30
2007
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For some reason, Amazon just won’t let you add a paper gift certificate along with some products in the same order. It’s ridiculous. Is it not a common gift giving solution to purchase an item or more and to embellish it with a gift certificate?

Apparently, gift certs are an entire different animal, treated by a different system. Funny, because Amazon does a good job of grouping Amazon and non-Amazon products into cart. Yet, if you’ve already Added some items to Cart, and then choose to purchase a Gift Certificate, it ignores the Cart items, regardless of whether you seek to send an electronic gift cert or a paper cert.

I like sending paper certs. I would like to send one along with some books, or kitchen products. But in this present day of 2007, it can’t happen at Amazon. I ran into this problem 3 years ago after my pal Eric married Jodi. I tolerated it because I figured, okay, still working out some issues… but now it’s almost 2008. Time for Amazon to indulge this ‘niche’ gift idea.

Posted in Software / Usability - Tagged gift cards, gift certificates

Shall I Label that Tag?

May08
2007
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Technology writers love to compare standards competitions to the famed Beta / VHS duel. Recently this nostalgiaparison was gucked onto the Blue Ray – Super Duper DVD battle. It could also be applied to the burgeoning divergence between the Widget and Gadget delivery systems. Will Google buy its way out of its unusual position of being the less accepted technology? Will staid platforms like Myspace learn that Javascript modules are the Least of their worries (far less damaging to user experience than the megabytes of ads)?

There is another high-exposure conflict in the tech world. In a limited view, it is a name game: Labels versus Tags. Both words are taken to mean “keywords”: any number of adjectives, nouns, verbs (y’know; the ‘Big Three’ of words) that are descriptive of an object, or symbolize analogous and related objects. At least, that is MY take on the purpose of a Tag aka Label. Although producers and consumers are increasingly encouraged to tag and label objects, most venues do not provide instructions. Indeed, for a prompt, usually a short example is all we get. This is what Google’s Blogger (yes, the very tool I’m using now) gives as a prompt:

“Labels for this post: (e.g. scooters, vacation, fall)”


Not much, eh? On the other extreme is Amazon.com, which gives a thorough education in Tagology. At the bottom of each product detail page is a heading “Tag this product” accompanied by the intuitive ‘What’s this?’ link, opening a pop-up page that includes an introductory paragraph followed by answers to “So how can I use tags?” and other questions. Since Amazon is heavily invested in tagging, it should place tags (and the ‘add a tag’ feature) atop the page, next to the image and product title.

When adding a tag at Amazon, the prompt itself is helpful. It reads: (“Separate multiple tags using commas”). There are 2 things important about that message:
1. It explicitly states how to separate multiple tags, compared to the Blogger prompt, which merely implies via an example.
2. The reality it conveys: commas as separator. Comma Separation of values works great for tags and labels (but not for all records of data—text that includes commas causes Quirks when separating with same. That’s why I’m a pipe delimiter).

Some tagging and label venues do not use the comma separator, but demand a Space between each tag. Ridiculous, isn’t it? The venue gives no explanation for this decision, nor any guidance for what to do with compound words. It is especially harmful, because tags are also used as a Search tool. And when searching, a consumer prefers to use plain English. Is the consumer expected to seek out “fishingRods?” I don’t know what these venues are thinking. Among them is the popular bookmark service “del.icio.us” If Delicious gets swallowed by Google Bookmarks, it will learn that “inferioirTechnology” can outdo a “headStart.”

Posted in Software / Usability - Tagged blogger, gadgets, Google, javascript, labels, modules, Myspace, tags, widgets

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