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Posts tagged yahoo

Invalid Login: Don’t Explain Why

Jun06
2008
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Most web sites that require a login of username and password return an ambiguous error message when login is invalid.

The common message is: “Invalid username / OR password.”

Well, which was it?

It’s very easy for the program to give you more specific information. Here’s what happens when you login:

The program searches the database for a record containing that username AND password. If no record is found, then login is invalid. Most programs just spit out that message “Invalid username OR password” because one of those 2 was the culprit. (Actually, both inputs could have been wrong)

To clarify the matter, the program only needs to do an additional call to the database, looking for a record of the username.

If it finds a record with that username, then it knows that the password was wrong.

If it does not find a record with that username, then both the name and password were wrong.

Then the system could return a specific response.

For examples of LAZY programming / ambiguous response, see Yahoo and Hotmail. (Hotmail screen is atop this post, here is Yahoo)


Google does a better job on this, by giving the message “Username and password do not match. (and then it displays what name you entered)”

But it’s easy to offer 2 specific responses when login is invalid.
1. If both the name and password is wrong: “There is no record of a xxxxxxx”
2. If there is a user of that name: “The password you entered does not match…”

The only reason to withhold those details is as a privacy measure. Since most usernames are now equal to an email address, if any person in the world wanted to know if a given email address was a member of a given site, he could enter it and a random password, and then receive a yes or no.

In that light, the Google method is tops.

But anyway, here are 2 screens from a system I made:

Posted in Software / Usability - Tagged error handling, example of bad UI, Google, hotmail, invalid login, login, user interface

Microsoft Bids for Yahoo

Feb01
2008
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Microsoft has offered to buy Yahoo for $45 billion. [ See story ]

Bill Gates said he has the money, and was either going to use it to assure every African has access to basic medicine and nutrition, or that Microsoft has access to tens of millions of Americans’ back-up email addresses.

Analysts say its a natural fit, as Yahoo’s large graphic ads freeze its users’ browsers, and Windows biggest strengths is its ability to repeatedly Control-Alt-Delete any software.

Steve Ballmer announced the offer by slamming 2 pints of Red Hook IPA and screaming, “That’s tasty, but wait’ll you try a Micro-hoo!”

Posted in Jokes - Tagged Bill Gates, deal, Jokes, merger, Microsoft, Steve Ballmer

Flickr and Blogger are on Speaking Terms, but not their Owners

Nov12
2007
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It’s becoming common for computer systems to be on speaking terms, but not the owners. You may have noticed various social networks offering to search your email addressbooks in order to make it easier to enter those email addresses into the social system. It’s a popular example of open-access, remote logging. You enter your username and password, and authorize the System at Hand to pull information or publish information to an External System. We can assume it is secure because the Big Heavies–Yahoo, Hotmail,Google–are cool with it. But what are we to make of one system that doesn’t know the present name and condition of an external app, yet syncs with that system without a glitch? Doesn’t the ignorance of that system’s management erode our trust in its ability to connect to the other. That was my experience when I set up a Flickr account and permitted it to publish to my Blogger account. Flickr refers to Blogger as Beta Blogger, a status that has been inaccurate since Google upgraded it to ‘live’ 8 months ago.

What’s going on? The machines are doing their jobs, but where humans are needed, the humans are failing. The system’s are speaking to eachother via XML. Yahoo Flickr is properly transmitting to Google’s specs. It knows the tag names. It knows how to authenticate users. So, we know that these things were set up properly by the engineers. But some things are not contained in xml. This would be information of a higher order, of a singular or irregular fashion. It requires real eyes and ears to stay in tune with such info, and to make manual edits to HTML content. Apparently, such content is not regularly reviewed by the likes of Flickr. The dismissal of the beta status was big news at Blogger and impacted its millions of users, but the news fell between the cracks at Yahoo.

Perhaps the news occured between Content Updates at Flickr. It’s unfortunate. Each system need not trumpet any marketing initiative of the other, but each does need to be informed of the basics. Perhaps such basic info should be included in the XML, as a tag that is agreed to by the Heavies and other players. That way, the ‘Name of Service,’ or ‘Service Image’ would update itself. Otherwise, these various networks are going to have to hire folks to more often update HTML landing pages.

Posted in Software / Usability - Tagged beta blogger, blogger, Flickr, Google, remote access, shared data, social networks, xml

Email Filters are Helpful Tools

May09
2007
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One of the sillier things I’ve done in the music scene is ask my old guitar instructor to remove one of my addresses from his mailing list (he was that type of entertainer guilty of importing into a blaster every address from which he received a message). My request was unnecessary, and (directed as it was to an egomaniac) insulting. Also, challenging. I was asking him to do something, period. If he was interested in granting the wish, then he would have had to learn how to remove an email address from his blaster. Although that is probably easy, the thought of learning can induce a headache.

All I needed to do was set up a filter or ‘rule’ in my Email Program to siphon off any incoming messages from the blaster—which is what I did two weeks of invites later.

Note the faulty logic which led to my request:
I do not want Ben’s band invites in my gmail inbox. I am going to take action—by asking him to stop. (Because I have no control over what arives in my inbox, I must depend on the senders. )He is sending the invites to both yahoo and gmail accounts. I will ask him to only send it to yahoo account. (Yeah, and contact each and every spammer in your Bulk folder and ask them to stop too).

Here is how I should have thought through the matter:
I do not want to see Ben’s band invites in my Gmail inbox. I must preserve the Gmail inbox as a spam-free family and friend zone. How can I prevent the trespassing? What tool(s) may I access to control my Gmail experience?

The answer: Filters. Filters is the fourth tab in the Settings Panel, which gmail users may access through a link from the top right Header. Remember users: gmail, yahoo mail, hotmail are each Email PROGRAMS. There is more to them than just what Displays upon log in: Inbox and Left Navigation. Programs Do things, and give you a level of control in how things are done. Look into it… Filtering is how these programs keep away spam, or direct it to a Bulk folder (Yahoo). You can do it too!

Another lesson: when dealing with man-machine hybrids such as a distant friend/colleague using an Email Blaster, it is best to mediate issues through a machine of your own. Although I could not (and probably should not have tried to) directly contact Ben, I could adjust my machine to overpower his machine. Not only did my filter nullify his blaster’s action, but it required no work on Ben’s part. Therefore, he has that much more time to book awesome shows in venues such as that rockin’ place in Dover, N.H.

Posted in Software / Usability - Tagged avoiding messages, blasters, email, gmail, Google, hotmail, outlook, promoting shows, rules

Yahoo for Phones

Jan09
2007
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Yahoo on Monday introduced software for mobile phones that lets subscribers call up ad-supported services for news, maps, weather, and email.

Wow, it seems just three years ago that everyone was joining the Do Not Call List to avoid marketers. Now, we’re expected to program our phones to call them…

Posted in Jokes - Tagged Do Not Call, marketing, phones

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